If you are dissatisfied with your order for any reason, you can return your items for a prompt exchange. It is up to www.QuimicaAlemana.us.com management to decide if refunds will be made. No returns or refunds will be acknowledged after 30 days of the sale. The original shipping and handling charges are not refundable. Please contact us at support@quimicaalemana.us.com for any questions or inquiries or call 1877)787-6245 Toll Free.